Return & Refund Policy
1. Return Eligibility
Products may be eligible for return if they meet the following conditions:
- The return request is submitted within the applicable return period.
- The product is unused, unworn, and in its original condition.
- All original tags, labels, and packaging are intact, wherever applicable.
- Proof of purchase or a valid order number is provided.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Steal Noire’s customer support team as soon as possible.
Please provide your order number, a description of the issue, and clear photographs of the product and its packaging. Our team will review your request and advise you on the next steps.
Eligible requests may be resolved through a replacement, refund, or another appropriate solution, depending on the circumstances.
3. Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Explain the reason for the return and provide supporting photographs if required.
- Wait for return approval and instructions from our team.
- Pack the product securely with its original tags and packaging.
- Follow the return shipping or pickup instructions provided.
Please do not send any product back without receiving return instructions from our team.
3. Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Explain the reason for the return and provide supporting photographs if required.
- Wait for return approval and instructions from our team.
- Pack the product securely with its original tags and packaging.
- Follow the return shipping or pickup instructions provided.
Please do not send any product back without receiving return instructions from our team.
4. Refunds
Once an eligible returned product has been received and inspected, we will notify you of the refund decision.
Approved refunds will be processed through the original payment method wherever possible. The time required for the amount to reflect in your account may vary depending on your bank or payment provider.
Any applicable deductions or return shipping charges will be communicated in accordance with our policy and applicable law.
5. Non-Returnable Products
Products may not be eligible for return if they:
- Have been used, worn, washed, or altered.
- Have been damaged due to improper handling after delivery.
- Are returned without required tags, labels, or original packaging.
- Are specifically marked as non-returnable, subject to applicable consumer rights.
6. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
Cancellation requests may be accepted before dispatch. Once an order has been shipped, cancellation may not be possible through the standard process. Your rights under applicable consumer protection laws will remain unaffected
7. Return Shipping
Return shipping arrangements and charges will depend on the reason for the return and the circumstances of the request.
If you receive a damaged, defective, or incorrect product, please contact our team for assistance with the appropriate return or replacement arrangement.
8. Contact Us
For assistance with returns, refunds, or order cancellations, please contact Steal Noire through the contact details provided on our website.
Please include your order number in all communications to help us resolve your request efficiently.
Website: https://stealnoire.com/